Frequent Asked Questions
HOW TO TRACK MY ORDER STATUS?
Or you can use this link to track your order:Here is the check order tracking website: https://www.17track.net/en
CAN I MAKE CHANGES TO MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible. So unfortunately, we're unable to change an order once it is placed. Please definitely make sure all the details are correct when you confirm the checkout.
HOW DO I RETURN OR EXCHANGE?
If your purchase isn’t working out for you, we’re happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. Please note, we don’t do direct exchanges!
Once our team received your return parcel, they will issue you an online credit note that never expires to purchase absolutely anything in our store, or the size you prefer.
We accept returns and provide refunds within 30 days.
THE ITEM I WANT IS OUT OF STOCK. WHAT TO DO NOW?
Or you can ask our custmer service for the related question
I ENTERED THE INCORRECT SHIPPING ADDRESS – CAN YOU CHANEGE IT FOR ME?
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you received and further details of the problem within 30 days of receiving your order.
I FORGOT TO APPLY MY DISCOUNT CODE, CAN I STILL APPLY IT?
Please contact us with your order number and promo code ASAP and we'lldo our best to take care of it!